The inspiration & innovations that are making business more humans

09th NOV 8:30 AM IST// 11 AM SGT//2 PM AEDT

New tools to understand the hearts and minds of customers & employees

Register now to discover..

Uncover the impact investing in the employee experience has on your customers
Create deeper connections in customer service with improved customer data and new tools to support
Add critical depth to customer feedback with new ways to capture, analyse, and understand video responses

Agenda

2PM - 3PM AEDT

XM Innovation Event

Why Your Customers Are Quiet Quitting, Too // Zig Serafin, Qualtrics CEO

Hear why organisations should be tuning into the places people are already describing their pain and work to truly understand what they need.

CrossXM: Understanding The Interconnectedness Of Experience Management // Brad Anderson, Qualtrics President, Products and Engineering

Learn about the new tech that’s unlocking more opportunities for business growth by bringing together employee, brand, and customer data.

Making Employees A Differentiator At adidas // Dr. Sebastian Projahn, adidas Sr. Director, People Analytics and Insights

Find out how adidas is making every customer interaction more memorable by focusing on empowering their frontline employees.

A Smarter Way To Listen To Your Employees // Brad Anderson, Qualtrics President, Products and Engineering

Meet the new way to turn conversations with your people into opportunities to retain and engage.

Untangling the contradictions in conversation // Malcolm Gladwell with Stephanie Mehta

How can you deliver experiences based on what people say, if they don’t always mean what they say? Malcolm and Stephanie talk through human contradictions and how you can uncover the true meaning in conversations

Improving agent effectiveness and customer satisfaction in the Contact Center // Ellen Loeshelle, Qualtrics Director, Product Management

The service companies provide is only as good as the people providing it. Check out innovations that help both managers and your frontline execute at a high level.

Humanising Feedback At Scale // Michel Feaster, Qualtrics CPO, Research

Meet the next generation of feedback tools opening up a whole new way to connect with customers and employees

Featuring

Malcolm Gladwell

New York Times
Bestselling Author

Stephanie Mehta

CEO, Mansueto
Former Editor-in-Chief, Fast Company

Dr. Sebastian Projahn

Head of People Analytics and Insights
adidas

Zig Serafin

CEO
Qualtrics

Brad Anderson

President,Products and Services
Qualtrics

Michel Feaster

CPO, Research
Qualtrics

Ellen Loeshelle

Director , Product Management
Qualtrics

Frequently asked questions

What is the XM Innovation event?

The XM Innovation event is a one-hour digital experience taking place on November 9th. You'll see the newest tools from Qualtrics helping businesses understand the hearts and minds of customers & employees, hear from brands on how they're innovating on the XM Platform, and get insights on connecting through deep listening in a conversation between Malcolm Gladwell and Stephanie Mehta.

How long is the event?

XM innovation will be less than 1 hour.

Will the session be available after the event?

Yes. If you're registered for the event, you'll be able to come back and watch it again on demand a www.qualtrics.com/au/xm-innovation/2022/ . After the event, we'll also email you a link so that you can rewatch, share with your network, and keep learning.

What timezones will the XM Innovation event be aired in?

To bring the XM Innovation event to our global audience, we're hosting four sessions across different time zones. If you'd prefer to tune in to a different session from the one listed above, please use the links below to register for your preferred time zone:

AMR | Oct 26 at 10A PT

LAC | Oct 27 at 10A CT

EMEA | Oct 26 at 2P GMT

APAC | Nov 9 at 2P AEDT

What languages will the event be hosted in?

The content for the XM Innovation event will be in English, with subtitles available for the following languages:

English

Portuguese

Spanish

Japanese

German

French

Dutch

Italian

Korean

Chinese

Thai

Arabic

How do I enable and switch languages on Closed Captioning?

Click on the CC button in the video player bar to enable closed captioning. To change the language from the default English subtitles, click on the gear icon to the right, and select from the available languages in the "Captions" drop-down

I'm experiencing a technical issue with the site. How do I get assistance?

On the right-hand side of your screen, you should see a vertical black button that says “Feedback / Support.” Please click this button and answer the questions to submit a request. If you do not see this black button, please refresh your page and wait 30 seconds.

I can't see or hear the on-site video player. What should I do?

Please refresh your browser, ensure the video is playing and verify the video is unmuted. If you are still having issues, please use our Feedback/Support system on the right hand side of your screen.

What are the terms and conditions for the Talking to Strangers book giveaway?

View the full terms and conditions here .

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