In 2023, the success of any organisation will be based on its ability to better understand and serve the shifting needs of customers, employees, and communities. It's a reality that means organisations need to be laser-focused on building meaningful and productive relationships with their people. And those that do will be rewarded with loyal customers, engaged employees and connected communities.
Join Qualtrics on 15 February for XM Talks:Thriving through uncertainty, where you'll hear from Janine Allis, Founder of Boost Juice, Kareem Kader, Global Market Research Manager at Rockit Apple and Bruce Temkin, Head of Qualtrics XMInstitute about the steps they've taken to successfully navigate ongoing and unpredictable change.
What you can learn:
Leadership and business mindsets to drive better decision-making, adaptability and growth through uncertainties.
Real-world strategies used by experience management leaders to embed empathy into their customer and employee experience programs, and the results they’ve delivered.
How technology innovation can help you bring together disparate insights to aid decision-making.
| Janine Allis, Founder, Boost Juice | Janine Allis will talk about her journey of navigating the highest highs and lowest lows as she grew the Boost Juice brand into one of the most successful franchises in the world with over 580 stores in operation. It’s a story about always being a student, adapting to customer’s needs to survive, and rallying a purposeful team to thrive. | |||||
| Kareem Kader, Global Market Research Manager, Rockit Apple | Stay tuned for a fireside chat between Brigid Archibald and Global Market Research Manager at Rockit Apple, Kareem Kader, who will share his personal story as a leader on navigating change, why empathy has been a critical ingredient for success and how Rockit Apple continues to close experience gaps through insights driven by a customer-first mindset. | |||||
| Bruce Temkin, Head of Qualtrics XMInstitute | The Year of Empathy: The trends across Customer and Employee Experience and practices for building empathy. |
Janine Allis
Founder, Boost Juice
Janine Allis is founded Boost Juice Bars in 2000. Boost Juice now has over 600 stores in over 13 countries and is the largest juice barin the world. Retail Zoo was created to acquire and grow food brands, which has now added Cibo Espresso, Betty's Burger, Salsas Fresh Mex Grill.
Janine is among Australia's most respected people in business, having been presented numerous domestic and international awards in digital marketing, retail, franchise, and business. Including the Telstra Business Women of the year. Business magazine BRW named her one of fifteen people that changed the way Australia does business in the last 35 years.
Kareem Kader
Global Market Research Manager, Rockit Global Limited
Stay tuned for a fireside chat between Brigid Archibald and Global Market Research Manager at Rockit Apple, Kareem Kader, who will share his personal story as a leader on navigating change, why empathy has been a critical ingredient for success and how Rockit Apple continues to close experience gaps through insights driven by a customer-first mindset.
Bruce Temkin
Head of Qualtrics XM Institute, Qualtrics
Bruce Temkin is an Experience Management (XM) visionary and is often referred to as the “Godfather of Customer Experience.” He leads the Qualtrics XM Institute, which provides thought leadership and training to help organisations around the world master XM while at the same time igniting a global community of XM professionals to radically improve the human experience.
Brigid Archibald
Managing Director Asia Pacific & Japan, Qualtrics
As head of Qualtrics in APJ Brigid is responsible for the continued rapid growth of the business in the region, leading the Qualtrics workforce across 8 offices in Australia, New Zealand, Singapore, Japan, South Korea, India, Hong Kong, and Southeast Asia. Drawing upon more than 30 years' experience, Brigid will provide expert advice and leadership to help businesses in APJ deliver superior customer and employee experiences in today's fast changing environments.
Brigid is a proven business leader having held leadership positions in Sales and Marketing functions throughout her 25 year career, at organisations including Salesforce and American Express. With a track record of accelerating sales performance across multiple industries, she is passionate about the impact of differentiated customer, employee, product and brand experiences. In addition to her corporate responsibilities, Brigid has served as a non-executive Board Member and Member of the Risk Committee within the finance industry.
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