Leading the best employee experience at AirAsia with Leena AI

 

AirAsia, one of the leading airlines in the Asia-Pacific region, has been recognised as SkyTrax World’s Best Low-Cost Airline 11 years in a row from 2009 to 2019 and World’s Leading Low-Cost Airline by World Travel Awards for seven consecutive years from 2013 to 2019.

With a presence in 25 countries and employing over 24,000 professionals, this enterprise recognises the importance of delivering the best experience to not only its customers but also its employees. However, it faced a serious challenge in responding to employees' queries efficiently and seamlessly. Limited accessibility to internal ticketing tools led to repetitive queries being raised on multiple platforms and a higher turnaround time in resolving issues. This also took away precious time from the HR teams to lead more strategic, innovative endeavours.

By partnering with Leena AI’s powered helpdesk, AskPac, AirAsia addressed multiple and repetitive employee queries at speed in a user-friendly interface by leveraging Artificial Intelligence. This inevitably led to an improved employee experience and strengthened work culture as the firm proved itself to be a company that cares.

Download this exclusive report to:

• Get insights on how automating HR functions with Leena AI resulted in an employee NPS of 76

• Understand how the AI-powered helpdesk led to a 41% reduction in turnaround time for resolving employee queries

• Learn how AskPac helped AirAsia deliver on its vision of providing the best employee experience by gaining new insights on policy gaps and offering accurate visibility to the senior management with real-time information.

Happy Reading!